Frequently Asked Questions (FAQ)
Find answers to common questions about blind boxes, shipping, orders, and more at Pop Mart.
1. What is a blind box?
A blind box is a sealed package containing one random collectible figure from a specific Pop Mart series. You won’t know which character you get until you open it — that’s the fun!
2. How long does shipping take?
Orders are typically delivered within 10–15 business days. You’ll receive a tracking number once your package ships.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 (before tax and discounts).
4. What payment methods are accepted?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
5. Can I return or exchange a blind box?
Due to the surprise nature of blind boxes, we do not accept returns for opened items. However, if your item arrives damaged, please contact us within 7 days.